FAQs

What are your contact hours?

Office hours are Monday – Friday, 8:00 AM 6:00 PM (PST) (Your representative is available by mobile phone after hours)

How can I see all my inventory?

You can view reports easily via our client website. Contact your rep for your user name and password. Our site is user friendly and 100% secure.

Are you willing to cover border-patrol, impound, or repair fees?

Yes, but on a case-by-case basis.

What is the process of filing an insurance claim?

The insurance agent needs to call in to verify the location of the vehicle and schedule an appointment with the auction to inspect the vehicle.

When are my auction results ready?

The auction results are posted within hours of a confirmed sale.

Can I order a transport on your website or should I fax it?

You can order a transport through our website, and we recommend you do it that way because it is the quickest way to get your order to the right person.